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Customer Service Representative Jobs

Customer Service Representative Jobs

The Globe365india, Mumbai has issued a recruitment notification on 30 June 2020 for the post of Customer Service Representative / Tech Support. The eligible and interested candidates may apply before the last date on 29th August 2020.

Last Date 29 Aug 2020

Job Details
Date of posting: 30 Jun 20
Job Type : Full Time
Job Role : Customer Service / Tech Support
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 1 Years)

Responsibilities:-

  1. To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
  2. Managing of the Returns and Refunds Process
  3. Coordinating with different courier partners, to get an update on the delivery status etc
  4. To manage all daily tasks and duties related to the process with strict compliance to guidelines.
  5. Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience

We’re looking for someone who has :

  1. Customer service experience from 6 months to 1 year (Email background preferable)
  2. Ecommerce background preferred
  3. Willing to work 6 days (flexible weeklyoff)
  4. Ability to use multiple system for Information

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