Customer Service Representative Jobs
The Globe365india, Mumbai has issued a recruitment notification on 30 June 2020 for the post of Customer Service Representative / Tech Support. The eligible and interested candidates may apply before the last date on 29th August 2020.
Last Date 29 Aug 2020
Date of posting: 30 Jun 20
Job Type : Full Time
Job Role : Customer Service / Tech Support
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 1 Years)
- To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
- Managing of the Returns and Refunds Process
- Coordinating with different courier partners, to get an update on the delivery status etc
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
We’re looking for someone who has :
- Customer service experience from 6 months to 1 year (Email background preferable)
- Ecommerce background preferred
- Willing to work 6 days (flexible weeklyoff)
- Ability to use multiple system for Information